FAQ

Frequently Asked Questions about our Toy Rental Services

These are FAQ about Toy Rental at Toya Games designed to provide you more clarity about the way we work and the services provided.

  • Register to be a member/Login with your member details
  • Select the toys you want and add to your cart
  • Confirm your order
  • Fill in your details
  • You will receive an order confirmation via email and delivery will be arranged by mutual agreement over phone/email.

No membership charges. Just register with Toya Games for free and browse through our toy rental catalog to select your little one's favorite toys!

Toys can be rented for 2 weeks or 4 weeks. The prices displayed in the toy catalog against each toy are specific against these two rental durations.

Currently, all payments are accepted by "Cash on Delivery" only.

Toya Games currently delivers to most areas of Dubai & Sharjah in United Arab Emirates.

Free delivery and pickup facility is provided within most areas of Dubai & Sharjah for orders above AED 100.00.

Orders less than AED 100.00 will be subjected to a one-time delivery and pick-up charge of AED 25.00 per order.

We will email/call you to arrange a date and time for delivery. Please ensure that the contact number provided during registration is correct.

Of course you can! Extensions are subjected to availability of the item. If you could let us know as early as possible that will be great as we will then be able to keep the item for you. Otherwise, we will have to honour reservations from other customers who have indicated their interest to rent.

If an item rented out has missing parts, but the item is still rentable, a fee of 1 month's rental applies.

Should a toy, however, be damaged by the hirer, the retail cost of the item will be borne by the hirer.

This can definitely be arranged on a case-to-case basis. Please contact us at enquiries@toyagames.com to discuss further.

We use antiseptic disinfectant to clean the surface of the toys to rid off 99.9% harmful germs followed by hot steam cleaner.

We would appreciate if parents can return the toys in their original clean condition. Some bigger items such Playhouse, Slides and certain odd shapes toy will not be shrink-wrapped.

Yes, we do. If you have unwanted gifts or toys in original packing then send us a brief description of the toy with pictures, where possible. Only toys in excellent condition and preferable with original packing will be considered.

If you have any more queries, please feel free to get in touch!